Privacy policy

1. Information we collect

When you create an account, we collect your name, email address, and optional profile information. When you use our reporting tools, we process the public social media URLs you provide and the publicly available metrics associated with those posts.

We do not collect or store your social media passwords. We only access publicly available data from the URLs you provide.

2. How we use your information

We use your information to:

• Provide and maintain our services
• Generate social media reports based on your requests
• Send you important service updates
• Improve our products and user experience
• Process payments (handled securely by Razorpay)

3. Data storage and security

Your account data is stored securely using Supabase (hosted on AWS in the Mumbai, India region). Report data is stored locally in your browser and is not transmitted to our servers unless you use sharing features.

We implement industry-standard security measures including encrypted connections (HTTPS), secure authentication, and regular security audits.

4. Third-party services

We use the following third-party services:

• Supabase — Authentication and database
• Vercel — Application hosting
• Razorpay — Payment processing
• Google (Gemini AI) — AI-powered report insights
• Apify — Public social media data retrieval

Each third-party service has its own privacy policy governing their use of data.

5. Cookies

We use essential cookies for authentication and session management. We do not use tracking cookies or third-party advertising cookies.

6. Your rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your account and associated data
• Export your data
• Withdraw consent at any time

7. Contact us

If you have questions about this privacy policy, contact us at info@dotwisedigital.com.